荃灣西如心酒店 Nina Hotel Tsuen Wan West
Senior Service Call Centre Operator/Service Call Centre Operator 高級電話中心接線員/電話中心接線員
1個月前
工作職責
DUTIES & RESPONSIBILITIES -Ensure that every call is attended to and greeted politely in a professional manner. -Maintain up-to-date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries. -Maintain an awareness of guest profiles through hotel PMS. -Establish and control the duty roster according to the business needs. -Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Service Call Centre Manager, Front Office Manager, and other related departments. -Deal with any complaints, take action where appropriate and communicate this to Service Call Centre Manager and Front Office Manager. -Any other relevant projects and duties as assigned by superior. QUALIFICATION, EXPERIENCE & PERSONAL QUALITIES -Diploma or Degree in Hotel Management. With relevant working experiences in the hotel industry is preferred. -Pleasant and service-oriented. -Excellent telephone manner and interpersonal skills. -Fluent English, Mandarin, and Cantonese are essential. -Able to work independently and on shift duty is required. -Less experience will be considered as Service Call Centre Operator. 職責 -確保以專業的方式接聽和禮貌地接聽每一個電話。 通過酒店 PMS 保持對客人資料的了解。 -根據業務需要建立和控制值班表。 -在與服務呼叫中心經理、前廳部經理和其他相關部門核實後,向當地電話供應商報告整個酒店通訊設備的任何故障或調整和變化。 -處理任何投訴,在適當的情況下採取行動,並將其傳達給服務呼叫中心經理和前台經理。 -上級指派的任何其他相關項目和職責。 要求 -酒店管理文憑或學位。 -有酒店行業相關工作經驗者優先。 -令人愉快且以服務為導向。 -出色的電話禮儀和人際交往能力。 -流利的英語、普通話和廣東話是必不可少的。 -能夠獨立工作,需要輪班值班。 -經驗較少將被考慮為電話中心接線員。
津貼和福利
不適用
工作時間
日子可商議
09:00 - 18:00
工作要求
教育程度:
文憑 / 證書
技能:
PMS
Front Office
Call Centre
微軟 Word
微軟 Excel
語言:
口語
普通話
英文
廣東話
書寫
英文
中文
僱主資料
Nina Hospitality Group is a lifestyle hospitality group which comprises the Nina Hotels and Lodgewood series. Nina Hospitality Group endeavors to redefine the notions of hospitality, comfort and style in Hong Kong with its affordably luxurious hotels and modern chic, fun-filled boutique hotels cum serviced apartments. We currently own and/or manage seven hotel properties and serviced apartments comprising a total of over 2,800 guestrooms. All of the hotels offer an unwearing level of modern Asian hospitality and feature quality restaurants and bars for guests and visitors alike. Broaden your horizon and join the Nina Hospitality team. Personal Data Privacy We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected. The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2722. We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful. Nina Hospitality Group Portfolio Nina Hotel Tsuen Wan West Nina Hotel Island South Nina Hotel Causeway Bay Nina Hotel Kowloon East Lodgewood by Nina Hospitality | Mong Kok Lodgewood by Nina Hospitality | Wan Chai Conference Lodge by Nina Hospitality The Lily by Nina Hospitality www.ninahotelgroup.com